Our market leading service is with you all the way
From expert installation & roll-out support, unlimited one-to-one training and an unbeatable award winning customer service team - we ensure all users get full value from Alpha in the short and long term.
WITH YOU ALL THE WAY
Our award winning service includes free one-to-one training for all users during which we'll customise Alpha to suit your personal requirements.
We also provide unlimited one-to-one refresher training to ensure you continue to get the best out of Alpha and are familiar with the new features we add on a regular basis.
Additionally, you'll have access to friendly London-based customer support from 7:00am to 5:30pm. We encourage customers to call. You'll find that we have a can-do attitude to adding new features.
"Thank you for your hours of help steering me through my difficulties. You have converted me into an Alpha enthusiast!"
"Just a quick note to management to thank the Alpha support team for their efficiency & knowledge in always keeping us up and running. It's such a shame that we don't receive the same level of support from all our contracted suppliers"
"I am really, really grateful for the Alpha teams help and assistance. This is a view shared universally and unanimously by the other users in my office."
EASY SETUP & MAINTENANCE
Our in-house team of experts are experienced in assisting our clients with the setup and ongoing maintenance of Alpha across multiple locations but the really good news is - its never been more simple.
- No desktop installation required
- Automatic product updates
- No internal firewall issues
- Instant start-up with no data-load time
- Automatic configurations replicated across devices
"What I liked about the team at Alpha was their complete understanding of the challenges of rolling out new software to multiple users and locations."
MORE AWARD WINNING REASONS TO SWITCH
- Each layout customised to what you want
- Fast & reliable wherever you are
- Equities, funds & Level 2 - all in one platform
- Keep track of Global Markets
- Extensive news coverage & history
- React fast to significant events
- World-class charting to fine tune your market timing
- Powerful Professional Stock screening
Almost all of our client portfolios are now within the top quartile for their sector.
Some of my clients invest in funds and bonds...Alpha provides information for these instruments on one platform.
Alpha is by far the best investment information terminal I have ever used.
A top class product backed by very knowledgeable staff.
Alpha includes far superior charting tools to other data terminals.
Many of my colleagues use Bloomberg but, for what I need, Alpha is excellent.
About Us
Ionic Information Limited is a specialist in financial software. Focused on the UK professional investment sector, Ionic's primary goals are to make it easier to access and interpret market data. By making analysis faster and more efficient, our products make successful investment decisions more likely. By making access to data faster for customer-facing professionals, we help our clients provide even better customer service to their clients.
Our products are widely used by investment managers, wealth managers, fund managers, IFAs, retail brokers and proprietary traders.
Ionic is a privately-owned UK company based in London.
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